Frequently asked questions
Do we offer Seniors discounts?
We sure do! We love our Nanna's and Pa's and to show our love we will provide a 10% discount to all eligible seniors, just have your seniors or pension card at the ready.
Is it legal to prune my neighbours tree?
This is only legal if the tree is overhanging into the boundary of your yard. We strongly encourage you to communicate with your neighbours where possible in these instances.
How fast can a job be completed?
For any emergency situation you can call 0437121100 and we will respond ASAP.
Arborscene Tree Services work around the clock and will respond 24/7 to help make sure your home or property is safe again. Always remember to call triple 000 in a serious emergency or there are live powerlines please call Energex on 13 62 62.
How do you take payment?
Once the job is done we will email a finalised invoice which can be paid by bank transfer, cash or eftpos.
What does your insurance cover?
Arborscene Tree Services is covered by Public Liability, Work Cover and Professional Indemnity Insurance. We always aim to deliver the best result in the safest way possible for you, your property and for our team.
What is an Arborist?
Ruggedly handsome, incredibly intelligent, at one with nature, looks great in flannel and fluro or maybe that's just our Director Callen.
A quick Wikipedia search also describes an Arborist as a professionally trained tree surgeon;
"An arborist, tree surgeon, or (less commonly) arboriculturist, is a professional in the practice of arboriculture, which is the cultivation, management, and study of individual trees, shrubs, vines, and other perennial woody plants in dendrology and horticulture.
Arborists generally focus on the health and safety of individual plants and trees, rather than managing forests (the domains of forestry and silviculture) or harvesting wood. An arborist's scope of work is therefore distinct from that of either a forester or a logger, though the professions share much in common." (Wikipedia, 2018)
How to register a complaint?
To register a complaint with Arborscene please contact the Director Callen Chester directly via our contact us page. Callen has been in the industry for many years and has always strived to provide the best customer service and experience possible. We will always make every attempt to insure you are happy with the end result.